Wednesday, January 7, 2009

The Ugly: GMAC

I've recently learned why GMAC is in its current state.

My grandmother passed away at the end of November. Several years ago she purchased a minivan that was financed through GMAC and also purchased insurance to pay off the loan in the event of her death. Not something that I would recommend but whatever.

So my mom begins calling GMAC on December 4th to receive the payoff balance so that she can send to the insurance company. After dealing with several broken-English employees and several managers, she finally was able to receive this information around December 22nd. At which time, my grandmother's account with GMAC had become past due and the collection calls began to my mom as she was in charge of the estate.

My mom received multiple calls a day demanding that she send in the 2 months worth of payment (roughly $300). The callers were very rude and didn't pay attention to my mom's explanation of the whole insurance thing. When she asked to speak with managers she soon heard a dial tone on her end.

The last straw came when they called her in the evening on her cell phone while she was at my sister's basketball game. The employee threatened my mom that not paying the bill would hurt my grandmother's credit. OK, go ahead. I don't think my grandma's credit score is stored in the book at the Pearly gates. She then proceeded to threaten my mom's credit score for being in charge of the estate. Fine, try it. After no luck at getting a payment, she proceeded to tell my mom that "Your mom is looking down on you and disappointed that you're not paying the bill." WOW. Do you have to sign over your soul when you begin work there?

My mom, being in complete disbelief, handed the phone to my dad. He advised the lady that if they were that desperate for money, he would try to speed up some of the bailout they were set to receive (roughly $6 billion). Mom then told dad what the lady said about looking down from heaven. He questioned her about it and she stumbled over her words. He then told her that the conversation was over and hung up the phone.

That is absolutely ridiculous and I now understand why the company is in need of a government bailout. I also hate the fact that as a taxpayer I now own part of such a horrible company.

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